At BOSS Store, we’re committed to providing the discerning gentleman with premium menswear and exceptional service. Below you’ll find answers to our most commonly asked questions regarding our products, delivery, returns and more.
Product Information
What types of clothing does BOSS Store specialise in?
We curate premium menswear essentials including:
- Jeans – Classic and contemporary fits
- Polo Shirts – Timeless sophistication
- Dress Shirts – For the professional wardrobe
- Shorts – Summer essentials
- Swimwear – Resort-ready styles
- T-Shirts – Premium basics
How would you describe the BOSS Store aesthetic?
Our style philosophy embraces refined versatility – pieces that transition seamlessly from business to leisure, with particular attention to fabric quality and understated elegance. We cater to the modern gentleman who values both substance and style.
Ordering & Account
How do I create an account?
You may checkout as a guest or create an account during the checkout process. Account holders enjoy faster checkout and order tracking. Simply provide your email address and create a password when prompted.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure transactions. All payments are processed through our encrypted payment gateway.
Can I modify or cancel my order after placement?
Orders enter our processing system immediately. For cancellation requests, please email [email protected] within 1 hour of ordering with your order number. We cannot guarantee cancellations as our team works efficiently to prepare your shipment.
Shipping & Delivery
Where does BOSS Store ship?
We offer seamless global delivery to most countries worldwide (excluding select regions in Asia and remote areas). Shipping destinations are confirmed at checkout.
What are my shipping options?
Express Shipping (£12.95): Delivered via DHL/FedEx within 10-15 business days after our 1-2 day quality check. Ideal for time-sensitive orders.
Complimentary Standard Shipping: Free for orders over £50, delivered via EMS within 15-25 business days after processing.
How are duties and taxes handled?
All applicable import fees are calculated at checkout for complete transparency. You won’t encounter unexpected charges upon delivery. Our system automatically calculates these based on your shipping destination.
Can I track my order?
Absolutely. You’ll receive real-time tracking updates from dispatch to delivery. Tracking information is sent to your registered email and available in your account dashboard.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be in original condition with tags attached. Final sale items and personalized pieces cannot be returned.
How do I initiate a return?
Contact our menswear specialists at [email protected] within 15 days of receiving your order. Include your order number and details about the items you wish to return. We’ll provide return instructions and a prepaid label when applicable.
When will I receive my refund?
Processed returns are typically refunded within 5-7 business days after we receive your package. Refunds are issued to your original payment method. You’ll receive email confirmation when your refund is processed.
Do you offer exchanges?
Yes, we’re happy to facilitate exchanges for size or color alternatives, subject to availability. Contact our team at [email protected] to arrange an exchange.
Additional Assistance
How can I contact customer service?
Our menswear specialists are available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
Where is BOSS Store located?
Our headquarters are at 44 St George’s Street, Canterbury, CT3R 8OQ, United Kingdom. This is also where all orders are meticulously checked and dispatched from.
Do you offer styling advice?
Our team of menswear specialists would be delighted to provide styling recommendations or wardrobe advice. Email us at [email protected] with your requirements and we’ll curate personalized suggestions.
For any questions not covered here, please don’t hesitate to contact our team. At BOSS Store, we’re dedicated to ensuring your premium menswear experience is seamless from selection to delivery.
Discover effortless global style at menswearcore.com